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Frequently
Asked
Questions

Where are you located?

Austin, Texas

Do you offer wholesale?

Yes! We offer wholesale and would love to wholesale to you! Email us to inquire about our wholesale options and pricing:

fortheseasonco@gmail.com

Where do you ship to?

We currently ship anywhere in the USA.

How long will it take to get my order via mail?

We are generally very quick to pack and ship. Typically, orders will ship the next day (M-F) however, in more rare cases please allow up to 3 business days for your order to shipespecially during busy launches, restocks etc. Once shipped, packages will arrive within 3-5 business days. 

Do you accepts returns or exchanges?

We do not offer refunds. However, if your item arrives damaged (broken glass), we will happily offer a replacement. If you are absolutely unhappy about an item you ordered, please reach out via email to see if we can make it right:

fortheseasonco@gmail.com

Stolen packages, packages delivered to the wrong address, or entering your address incorrectly:

If the mail carrier fails to deliver your package correctly or if your package is stolen, this is not the responsibility of For the Season. You will be prompted to file a claim through the carrier for a full refund—a mishap such as this is completely out of our hands and is solely to responsibility of the carrier. Please be sure to ship your candles to a reliable address that doesn't have frequent delivery issues. 

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Please always be sure to double check your shipping address at check out. If you input the wrong ship to address, the package will be returned to For the Season and there will be a re-ship fee since we don't get a refund on shipping when it's returned to sender and we have to pay for shipping twice.

What if my order arrives broken or damaged?

If this happens, we've got you covered! Please email us ASAP with the following:

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  1. A photo of the damaged item up close

  2. A photo of the box, showing all packaging used to protect the item

  3. A photo of the shipping label on the box

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Please send your email to fortheseasonco@gmail.com (please do not DM us about this as it's easy to lose track of this information). 

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